Question 1

Do you deliver nationwide in Malawi?

Accepted Answer

Yes — we deliver across all three regions (Northern, Central, Southern). Central Region orders over MWK 500,000 ship free via standard delivery; smaller orders and other regions use Speed Couriers or Ankolo Couriers.

Question 2

What payment methods do you accept?

Accepted Answer

Paystack (Visa, Mastercard, mobile money), direct bank transfer to our Malawi accounts, and Cash on Delivery (COD) for verified addresses in Blantyre and Lilongwe.

Question 3

Are your products genuine and under warranty?

Accepted Answer

Every product is sourced from authorised distributors and ships with the manufacturer's official Malawi warranty. Receipts and warranty cards are included in the box.

Question 4

Can I return a product if I change my mind?

Accepted Answer

Yes — unopened products in their original packaging can be returned within 7 days for a full refund. Defective units are covered by warranty for repair or replacement.

Question 5

Is there a restocking fee for returns?

Accepted Answer

A restocking fee of up to 15% may apply if the returned item is opened or not in resalable condition. Unopened products in original packaging are refunded in full. See our Returns & Refunds page for details.

Question 6

Where is your showroom?

Accepted Answer

Chichiri Shopping Mall, opposite Kodak Studios, Blantyre. Open Mon–Sat, 9:00 AM – 12:30 PM and 1:30 – 5:00 PM. Closed Sundays and public holidays.

Question 7

How can I contact support?

Accepted Answer

WhatsApp +265 995 554 449 (fastest), email support@iconicmalawi.com, or our contact form. Replies within 1 business day.

Question 8

Do you offer layaway or instalments?

Accepted Answer

We don't run our own instalment plan, but Paystack's mobile-money gateway supports instalment plans from partner banks at checkout. Look for the 'Pay in instalments' option.

Question 9

How are delivery dates estimated?

Accepted Answer

Standard delivery is 2–4 business days in Central, 3–5 in Southern, and 5–7 in Northern. Express cuts that by roughly half. Pickup at our Blantyre showroom is same-day.

Question 10

What if my product arrives damaged or dead on arrival (DOA)?

Accepted Answer

Contact us within 48 hours of delivery with photos of the damage and packaging. We'll arrange a free pickup and replacement, or a full refund if the item is out of stock. DOA claims are separate from the standard 7-day return window.

Question 11

Is it safe to pay with my card on your website?

Accepted Answer

Yes — all card payments are processed by Paystack, a PCI-DSS Level 1 certified payment processor. Your card details never touch our servers. We use TLS encryption for all pages and 3D Secure for supported cards.

Question 12

Can I pick up my order from your Blantyre showroom?

Accepted Answer

Yes — select 'Showroom Pickup' at checkout. We'll notify you when your order is ready (usually within 2–4 hours during business hours). Bring your order number and ID for collection at Chichiri Shopping Mall.

Question 13

Do you offer student or bulk discounts?

Accepted Answer

We offer bulk pricing for orders of 5+ units of the same product — contact sales@iconicmalawi.com for a quote. Students can check our Deals page for seasonal back-to-school promotions.

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Frequently asked questions

Do you deliver nationwide in Malawi?

What payment methods do you accept?

Are your products genuine and under warranty?

Can I return a product if I change my mind?

Is there a restocking fee for returns?

Where is your showroom?

How can I contact support?

Do you offer layaway or instalments?

How are delivery dates estimated?

What if my product arrives damaged or dead on arrival (DOA)?

Is it safe to pay with my card on your website?

Can I pick up my order from your Blantyre showroom?

Do you offer student or bulk discounts?

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